Welcome to MCOM Media Communications Customer Care Global portal
Posted by George Chatzidakis on 05 September 2017 04:54 PM
Aiming to further optimize the quality of support services we provide, we have introduced a new trouble ticketing platform that will be utilized to log your support tickets.
Key features of the new platform are its efficiency, user friendliness and the ability to provide on-line updates throught ticket handling and resolution process. .
In order to open a ticket, one simple mail to firstname.lastname@example.org from an already registered email address is all you need to do.
Additionally, you will be notified by e-mail for every step during ticket resolution process.
The specific registered e-mail addresses (with an initial password that we will provide which can be changed at any time by the user) will be used to access Kayako portal, thus allowing on-line review handling and management of the existing or older (archived) tickets.
In case your email address is not already registered in the support portal, please contact your account manager or MCOM Support Call Center:
MCOM Media Communications