News
Jan
20
Dear Customer 

We would like to bring to your attention a possible privacy issue related to casting Google YouTube app from guest devices to in-room Google Chromecasts connected to in-room TVs.  

In brief:

  • Google has recently launched a new update to the YouTube app that prompts users to login and associates the login not with the particular casting session but with the Google Chromecast device.
  • When guest is pairing his/her mobile device to cast Google YouTube, the new Google YouTube app encourages guest to sign in. Guest can skip login by selecting the “X” at the top right of the notification box
  • If guest decides to sign-in, then guest must sign-out manually before check-out as  the login will not expire.

 



Unfortunately, Google is not giving control to force sign-out which implies that the sign-out process from Google YouTube/Google Chromecast must be performed manually either from the guest or by the hotel staff.

Taking into consideration the above and In the interest of protecting guests privacy we have decided to suspend casting from YouTube app.

Please note that 

  • Casting from all other applications like Netflix,  Amazon Prime etc continues to be available and fully operational.
  • The issue is already escalated to Google

 
We are at your disposal for any further information or clarifications

Kind Regards
George Chatzidakis
Operations Director

 


Read more »



Sep
5
Welcome to MCOMS Media Communications Customer Care Portal
Posted by George Chatzidakis on 05 September 2017 04:54 PM
Dear Customer

Aiming to further optimize the quality of support services we provide, we have introduced a new trouble ticketing platform that will be utilized to log your support tickets.

Key features of the new platform are its efficiency, user friendliness and the ability to provide on-line updates through ticket handling and resolution process. .

In order to open a ticket, one simple mail to support@mcoms.com from an already registered email address is all you need to do.

The specific registered e-mail addresses (with an initial password that we will provide which can be changed at any time by the user) will be used to access Kayako portal, thus allowing  end to end  review handling and management of  customer tickets.

In case your email address is not already registered in the support portal, please contact your account manager or MCOM Support Call Center:

Europe:
Support Call Center: +44 (0) 845 512 1655, +30 6973442757
Email: support@mcoms.com

Middle East and Africa:
Support Call Center: +971 4 4316 630 Ext.2, +30 6973442757
Email: support@mcoms.com

North America:
Support Call Center: +1 855 810 8591, +30 6973442757
Email: support@mcoms.com

All other inquiries:
Support Call Center: +30 2106839819, +30 6973442757
Email: support@mcoms.com

 

Kind Regards

George Chatzidakis
Director of Operations

MCOM Media Communications 
www.mcoms.com



Read more »