Aiming to further optimize the quality of support services we provide, we have introduced a new trouble ticketing platform that will be utilized to log your support tickets.

Key features of the new platform are its efficiency, user friendliness and the ability to provide on-line updates through ticket handling and resolution process. .

In order to open a ticket, one simple mail to support@mcoms.com from an already registered email address is all you need to do.

The specific registered e-mail addresses (with an initial password that we will provide which can be changed at any time by the user) will be used to access Kayako portal, thus allowing  end to end management of  customer tickets.

In case your email address is not already registered in the support portal, please contact your account manager or MCOM Support Call Center:

Europe:
Support Call Center: +44 (0) 845 512 1655, +30 6973442757
Email: support@mcoms.com

Middle East and Africa:
Support Call Center: +971 4 4316 630 Ext.2, +30 6973442757
Email: support@mcoms.com

North America:
Support Call Center: +1 855 810 8591, +30 6973442757
Email: support@mcoms.com

APAC:
Support Call Center : + 65 313 84 029 , +30 2106839819
Email : support@mcoms.com

All other inquiries:
Support Call Center: +30 2106839819
Email: support@mcoms.com

 

Kind Regards

George Chatzidakis
Director of Operations

MCOM Media Communications 
www.mcoms.com